Measurement: Process and Outcome Indicators
There are 3 types of measures used in quality work:
- Structure: Physical equipment and facilities
- Process: How the system works
- Outcome: The final product, results
Structure and process are easier to measure; outcome is more important.
A non-healthcare example:
Back to John at the Sleep-E Motel: he wants to see if the cost reductions can come from the housekeeping department, specifically linens. Below are his areas for measurement:
- Structure: Laundry facilities, washers and dryers, storage, laundry carts
- Process: Removal and replacement of linens in rooms when cleaned, process of loading washing machines and dryers, folding and stocking clean linens
- Outcome: Are sheets clean and undamaged? Are beds remade properly?
Can you think of an example in Healthcare?
If you were concerned about reducing prenatal mortality, you might look at: