Overview

Introduction

Measurement: Process and
Outcome Indicators

Methods of Quality
Improvement

Things Quality Improvement
is NOT
Summative Experience
Summary

Who are the Stakeholders in Healthcare?

In Healthcare, the definition of quality can be complex and controversial because of the different views of people with a stake in good Healthcare. Let’s look at a few different stakeholders. What does each of these stakeholders want?

Objectives Click on each image for answer.
Providers
Payers
Employers
Patients

Can you see any conflicts between what these stakeholders want? The decisions around the conflicts often determine if a QI project will be a success.

Potential Areas of Conflict

 

1.Patient and Employer

Objectives Click here to view conflict.
 
2. Providers and Payers
Objectives Click here to view conflict.

 

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