Measurement: Process and Outcome Indicators
Methods of Quality Improvement
Things Quality Improvement is NOT
Summative Experience

Who are the Stakeholders in Healthcare?

In Healthcare, the definition of quality can be complex and controversial because of the different views of people with a stake in good Healthcare. Let’s look at a few different stakeholders. What does each of these stakeholders want?

Objectives Click on each image for answer.

Can you see any conflicts between what these stakeholders want? The decisions around the conflicts often determine if a QI project will be a success.

Potential Areas of Conflict


1.Patient and Employer

Objectives Click here to view conflict.
2. Providers and Payers
Objectives Click here to view conflict.


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